FAQ's

Orders

Where is my order notification?
Can I amend or cancel my order after it has been placed?
Can I track my order?
Why are there no updates on my tracking?
My order is being returned to sender, what happens now?

International

Which countries do you deliver to?
Will my parcel incur any additional customs or import duties?
Does Brexit affect my order if I’m based in the EU?

Returns and exchanges

I have received my order but one of my items is missing, what do I do?
I have received an incorrect item with my order, what do I do?
My order arrived faulty, what should I do?
How do I return or exchange something?

Discounts & Gift Cards

I signed up for 10% off my first order but I can’t find my code.
I work for the NHS, Emergency Services, social care sector or Armed Forces. Do I get a discount?
Where do I find my gift card?

Product Information

The product I want is out of stock, what do I do?
Do you plan to extend your size range?
Is your packaging sustainable?
Is your lingerie sustainable?
How can I take good care of my lingerie?
How do I figure out my bra size?
How do I know if my bra fits correctly?
What style is good for my body shape?
I’m pregnant / breastfeeding, are your bras still suitable for me?

Other

When will you respond to my enquiry?
I have a different question about my order...