Returns

Christmas Returns

We offer an extended returns window over the Christmas period. If you place an order in November and December, that is a gift for someone, you have until 22nd January to return it to us.

 

We offer free returns in the UK.

If you wish to make a return, please fill out the returns form included in your package and follow the instructions given below.

In order to process your return, we must receive it or see proof of your return postage within 28 days of your original delivery date. If we have not received your return within this time frame, unfortunately we won't be able to provide a refund or exchange.

To be eligible for a return, all products must be exactly as you received them, unworn, with any tags and seals still attached. We will not accept any knickers with the gusset sticker removed.

If you have any issues or questions, please email us at info@doralarsen.com.

 

UK Returns

To return an item to us here in the UK please process your request via the Royal Mail Returns Portal.

Once your returned item arrives with us you will receive a notification and a refund.

 

International Returns

To return an item to us if you are an international customer please process your request via the International Returns Portal.

Once your returned item arrives with us you will receive a notification and a refund. Shipping costs are calculated on the portal and deducted from your refund.

 

Exchanges

To avoid the disappointment of your size selling out before we receive your return, we do not provide exchanges on orders. If you require a different size or style, please place a new online order, and return your original one to us to refund.

 

Cancelling your order

If you would like to cancel your order, please email us at info@doralarsen.com as soon as possible, and we will endeavour to follow up on your request prior to shipping. We usually ship within 24 hours, but it can be sooner than this. Once we receive and have processed your email, we will confirm the location of your package. If still at our warehouse, we will offer you a full refund including any shipping charges.