Careers
Customer Service Executive
Salary: £12.60-£13.80 per hour, dependent on experience.
The role
We are looking for a part-time Customer Service Executive (minimum 15 hours a week contract, with at least 2-3 hours per day. Ability to work up to 8 hours per day in peak sale periods), to help manage our customer service channels. You must have the ability to work remotely. You will work closely with the logistics, e-commerce, product and warehouse teams to deliver a great customer experience.
This will include customer service for:
- Email enquiries
- Facebook and Instagram messages
Key responsibilities include:
- Respond to customer queries on e-mail and social media.
- Offer advice on lingerie sizing and fit, taking opportunities to recommend styles and up-sell where possible.
- Action order changes with our fulfilment centre and Shopify.
- Manage deliveries for UK and International customers working with couriers in the UK and abroad.
- Proactively prepare for busier periods such as launch and sale by working with our fulfilment centre and the wider team.
- Identify patterns in customer queries and complaints and quickly problem-solve recurring issues and streamline customer journey.
- Maintain a considered and consistent tone of voice for all customer correspondence in line with our website and social media.
- Processing customer returns for exchanges and refunds. Review and share return information with Production team to help with quality control.
- Liaise with marketing team to ensure information for customers on the website is up to date, transparent and concise.
- Attend weekly team meetings and share regular customer updates with the team.
Who you are
You ideally have at least one year of experience in a customer service role, exemplary written and oral communication, and enjoy problem solving. It's a big plus if you have experience working for either a fashion or lingerie start-up and / or experience working globally, across cultures, and communicating with people for whom English is a second language.
Benefits
- 50% off Dora Larsen product.
- Remote working.
- Laptop provided.
- Flexible hours (provided it is between the hours of 8am-1pm).
- Bonus (up to 10% based on company financial performance and personal contribution).
- Subsidised gym membership (or equivalent health or wellness related activity).
- 25 days holiday, plus bank holidays.
To apply, please email your CV and cover letter to:
