Where is my order notification?
Can I amend or cancel my order after it has been placed?
Can I track my order?
Why are there no updates on my tracking?
My order is being returned to sender, what happens now?


Which countries do you deliver to?
Will my parcel incur any additional customs or import duties?
Does Brexit affect my order if I’m based in the EU?

Returns and exchanges

How do I return or exchange something?
Can I get a refund when I have used a discount code?
I have received my order but one of my items is missing, what do I do?
I have received an incorrect item with my order, what do I do?
My order arrived faulty, what should I do?
Can I return knickers?
Can I return a gift box?

Discounts & Gift Cards

I signed up for 10% off my first order but I can’t find my code.
Do you offer gift wrapping?
Do you offer gift cards?
Where do I find my gift card?

Product Information

How do I figure out my swimwear size?
The product I want is out of stock, what do I do?
Do you plan to extend your size range?
Is your packaging sustainable?
Is your product sustainable?
How can I take good care of my lingerie and sleepwear?
How do I figure out my bra size?
How do I know if my bra fits correctly?
What style is good for my body shape?
I’m pregnant / breastfeeding, are your bras still suitable for me?


When will you respond to my enquiry?
I have a different question about my order...